Mystery Slab Return and Refund Policy

Due to the randomized, limited-release nature of our Mystery Slab Packs, all mystery product sales are final. We do not accept returns, exchanges, or refund requests based on the card received, character, set, grade, grading company, estimated market value, or failure to receive a chase card.

By purchasing a Mystery Slab Pack, you acknowledge that:

• Contents are randomly selected.

• No specific card, Pokémon, set, grade, grading company, or chase card is guaranteed.

• Purchasing one or multiple packs does not guarantee a chase card.

• Collectible market values may increase or decrease after purchase.

• Personal preference or dissatisfaction with the randomly received contents does not qualify for a return, exchange, or refund.

  
  

Damaged, Missing, or Incorrect Orders

Please contact Capital Collectibles Co. within 48 hours of confirmed delivery if:

• You received an item different from what you ordered.

• A listed item is missing from your package.

• The graded slab or sealed booster pack arrived materially damaged during shipping.

Your request must include:

• Your order number

• Clear photographs of the shipping package

• Clear photographs of the shipping label

• Clear photographs showing the damaged, missing, or incorrect item

• A description of the issue

  
  

Please keep all original packaging until your claim has been reviewed.

After reviewing the claim, Capital Collectibles Co. may provide a replacement, store credit, partial refund, or full refund, depending on the circumstances and available inventory. A refund or replacement is not guaranteed until the claim has been verified.

Damage That Does Not Qualify

Minor cosmetic wear to an external mystery bag, protective sleeve, or shipping material does not qualify as product damage when the graded slab and included items remain intact.

Minor scratches, scuffs, manufacturing marks, or cosmetic imperfections on a grading-company slab holder may not qualify for a return when they do not affect the enclosed card or its assigned grade.

Unauthorized Returns

Do not mail or return any product without first receiving written return authorization from Capital Collectibles Co. Unauthorized returns may be refused and returned to the sender.

Approved returns must include all original products, accessories, packaging, and promotional items. Items that have been opened, altered, switched, tampered with, or removed from their original packaging are not eligible for return.

Order Cancellations

Cancellation requests must be submitted before the order enters processing or fulfillment. Cancellation requests are not guaranteed. Once an order has been processed, packaged, or shipped, it cannot be canceled.

Shipping Delays and Lost Packages

Capital Collectibles Co. is not responsible for delays caused by the shipping carrier. If tracking shows that a package may be lost, please contact us so we can assist with the carrier’s claims process.

Packages marked as delivered are not automatically eligible for a refund. Customers should first check the delivery location, household members, neighbors, property management, and the shipping carrier.

Chargebacks

Customers must contact Capital Collectibles Co. and allow us a reasonable opportunity to investigate and resolve an eligible order issue before initiating a payment dispute.

Submitting a payment dispute does not change the terms of this policy or convert an otherwise ineligible mystery product purchase into an eligible return.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.